Privacy & Data Protection Policy

1. Data Controller & Legal Business Identity

This Privacy Policy explains how The Adjustment Point ("we", "us", "our") collects, processes, stores, and protects personal data from visitors of adjustmentpoint.gr in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), Greek Law 4624/2019, and European e-commerce legislation.

2. What Personal Data We Collect

We process only data strictly necessary to provide our website, services, and communications:

• Technical & Browsing Information: When you access our website, server logs automatically record standard request details such as IP address, browser type and version, operating system, and timestamp.
• Cookie Preference Records: We record your consent choices (accept all, reject non-essential, or category preferences) to respect your decisions on subsequent visits.
• Direct Communication Data: If you reach out to us by phone or email (the.adjustment24@gmail.com), we process your name, contact information, and message content solely to respond to your inquiry.

3. Online Appointments via External Platform BookUp

When you click any "Book an Appointment" button on our site, you are securely redirected to BookUp's platform (www.bookup.gr/theadjustmentpoint).

All personal information submitted during booking (including full name, phone number, email address, chosen service, and date/time) is collected and managed under BookUp's Terms of Service and Privacy Policy. The Adjustment Point accesses booking information strictly for confirming and administering your in-person sessions at our physical clinic in Vari.

4. Google Services (Analytics 4 & Google Maps)

Our website utilizes services operated by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA / Google Ireland Limited):

a) Google Analytics 4 (GA4) with Google Consent Mode v2

We use Google Analytics 4 (Measurement ID: G-139980KF6X) to collect aggregated and pseudonymized statistics regarding user visits.

Active Script Blocking (Consent Mode v2): In compliance with the March 2024 Google Consent Mode v2 mandate, Google Analytics is completely blocked by default. No analytics cookies or measurement requests are sent until you explicitly click "Accept All" or toggle Analytics in our Cookie Settings.

b) Interactive Google Maps Embed (2-Click Solution)

To help you locate our facility in Vari, we offer an interactive Google Maps preview.

Privacy Guard (2-Click Solution): The interactive Google Maps iframe is blocked by default. No personal data (including IP address) is transmitted to Google until you click "Enable & View Google Map" or grant consent for external media in the Cookie Settings banner.

5. Legal Bases for Processing (Article 6 GDPR)

• Consent (Art. 6(1)(a) GDPR): For optional cookies and external embeds (Google Analytics 4, Google Maps). You can withdraw your consent at any time.
• Contract / Pre-contractual Measures (Art. 6(1)(b) GDPR): For responding to your requests and organizing appointments.
• Legal Obligation (Art. 6(1)(c) GDPR): For compliance with tax, billing, and accounting obligations under Greek law.
• Legitimate Interest (Art. 6(1)(f) GDPR): For maintaining the technical stability and security of our web servers.

6. Data Retention Periods

• Server access logs: Retained for a maximum of 30 days and purged automatically.
• Cookie consent preferences: Stored locally on your device for 6 months.
• Inquiries and contact messages: Stored for up to 6 months after inquiry resolution.
• Appointment records & financial invoices: Maintained for the statutory period mandated by Greek tax legislation (up to 5 years).

7. Your Rights Under GDPR

As a data subject, you hold the following statutory rights:

• Right of Access (Art. 15): To request confirmation and copies of your personal data.
• Right to Rectification (Art. 16): To rectify inaccurate or incomplete records.
• Right to Erasure (Art. 17): To request deletion of your personal data when no legal retention obligation exists.
• Right to Restriction of Processing (Art. 18): To restrict data processing under statutory circumstances.
• Right to Data Portability (Art. 20): To receive your personal data in a structured, standard format.
• Right to Object (Art. 21): To object to data processing based on legitimate interests.
• Right to Withdraw Consent: You may adjust or revoke your cookie consent at any time via the Cookie Settings badge.

To exercise any of these rights, contact us at the.adjustment24@gmail.com. We will respond within thirty (30) days.

8. Data Security

We protect our website and data transmissions using SSL/TLS (HTTPS) encryption, firewalls, and restricted administrative access.

9. Right to Lodge a Complaint with the Supervisory Authority

If you believe our data processing violates applicable data protection regulations, you have the right to lodge a complaint with the competent supervisory authority:

10. Contact Information

• The Adjustment Point: Andreas Tzemanakis
• Physical Address: 13 Bakchou & 12 Dimitras Str., Vari, 166 72, Attica, Greece
• Email: the.adjustment24@gmail.com
• Phone: +30 6981955001